Prerequisites
- A signature request you sent, with a submission that needs review, or one you want to revoke or download.
- Access to Signatures in your workspace.
Steps
- Open Signatures and find the request. Paperplane also notifies you when a recipient submits a signature.
- Check its status: Open, Awaiting review, Completed, Rejected, Expired, or Revoked.
- Open a request that is awaiting review. Submissions made by signing directly or by uploading a signed PDF always need your review. Download the submission and compare the signed result against the original document.
- Approve the submission if it’s correct: enter the file name, choose the destination folder, and select Approve and archive. The signed PDF is stored as a new document in your archive, the request moves to Completed, and the recipient receives an email with the outcome.
- Reject the submission if it’s not acceptable: select Reject permanently and enter a reason, which Paperplane emails to the recipient. A rejected request can’t be signed again — send a new request if the recipient should try again.
- Select Revoke link if you no longer want the recipient to use the link. This is possible at any time until the request is completed; a submission still awaiting review is discarded.
- Select Open signed PDF on a completed request, or find the signed PDF in the folder you chose, and download it like any other document. The recipient can download the approved signed PDF through their link.
Expected result
Every submission that requires review ends in either an approved, completed request with the signed PDF stored in your archive, or a rejected request. Requests you revoke before completion stop accepting further action from the recipient.
Common problems
- You can’t revoke a request. Revocation is only available before a request is completed — once it’s completed, the signed PDF stands as approved.
- A rejected submission left the recipient without a way forward. Send a new signature request if the recipient needs another opportunity to sign.
- The signed PDF doesn’t appear. Confirm the request status is Completed; a rejected, expired, or still-open request has no signed PDF.
- A request expired before the recipient submitted anything. See Resolve signature link problems.