Prerequisites
- A Paperplane workspace where you have the Admin role — only admins can set up connectors. The Dropbox import is included on every plan, including Free.
- A Dropbox account with access to the files you want to bring into Paperplane.
- Permission to grant Paperplane access to that Dropbox account, if it belongs to a business team that restricts third-party app access.
Steps
- Open Integrations in Paperplane.
- Choose Dropbox, give the connector a name, and select “Continue to Dropbox”.
- Paperplane redirects you to Dropbox’s own sign-in and consent screen. Sign in with the Dropbox account that holds the files you want to import.
- Review what Dropbox shows you and confirm access. You are authorizing Paperplane through Dropbox’s flow — you never type your Dropbox password into Paperplane itself.
- Once Dropbox returns you to Paperplane, the connection is active. Browse to the folder you want to import and select it to start the import; see Choose folders, file types, and run an import.
Expected result
Your Dropbox account appears as a connector in Paperplane. When you choose a folder, Paperplane runs a one-time import: supported files from that folder and its subfolders are copied into a folder Paperplane creates for this connector, where they become searchable alongside directly uploaded documents. This is not a continuous sync — files you add to Dropbox later are not picked up automatically. To bring in more, open the connector and use “Import another folder”.
Common problems
- The Dropbox consent screen doesn’t appear. Check that pop-ups or redirects aren’t blocked in your browser, and try again.
- My team administrator blocks the connection. Some Dropbox business teams restrict which third-party apps members can authorize. Ask an administrator to allow Paperplane, or use a personal Dropbox account instead.
- I don’t see the files I expected after import. Confirm you imported the right folder, and check the connector’s job history for skipped or failed files; see Choose folders, file types, and run an import.
- I want to disconnect Dropbox later. Remove the connection on the Integrations page at any time; already imported documents stay in your archive.