Frequently asked questions

Paperplane serves private users and businesses equally. Individuals keep personal records, invoices, contracts, correspondence and warranties in one searchable place. Teams consolidate operational documents, imported mailbox attachments and files from shared drives, and send documents out for signature. There are separate personal and business plans, and every plan supports unlimited workspace members.

Dropbox and Google Drive store files. Paperplane is an archive built to find what is inside them: it reads every page, scans included, picks out dates, amounts and invoice numbers, and answers questions with a link to the page. You can keep using your drive: Paperplane imports folders from Google Drive, SharePoint, Dropbox and file servers once, while Gmail, Outlook and IMAP mailboxes sync on a schedule. Everything is stored and processed in the EU. More in our article “Email and cloud drives are not an archive”.

Yes. The app, the help center and this website are available in English and German. Text recognition for scanned documents is set up for both languages.

Apps are coming to iOS and Android. Until then, the Paperplane web app works in the browser on your phone, including search, AI questions and signing.

Plans are limited by the number of documents in a workspace, not by gigabytes, and each person has a monthly allowance of AI questions. The allowance grows with the plan, from the Free plan to Business Scale. Quick search is not limited, and every plan supports unlimited workspace members. The exact numbers are listed with each plan.

Both are priced per workspace, not per seat, and both include unlimited members. Personal plans are shown with VAT included and suit private archives. Business plans are shown net, with VAT or reverse charge applied where required, and offer higher document limits for teams. All paid plans include the same premium features: signing, share links, Gmail, Outlook and IMAP sync and the audit log.

The Free plan includes documents, quick search, AI search and one-time imports from Google Drive, SharePoint, Dropbox and file servers, for up to 100 documents and 50 AI questions per person each month. Every new Free workspace can also try the premium features (signing, share links, Gmail, Outlook and IMAP sync and the audit log) for 30 days.

Every plan is priced per workspace and can be billed monthly or annually; annual billing costs less than twelve monthly payments. Personal prices include VAT. Business prices are net, and VAT or the reverse-charge mechanism is applied where required. Payments are processed by Mollie.

Quick search opens when you press Shift twice. It matches file names and the text inside your documents, including scans recognized with OCR. AI search lets you ask a question in plain language: Paperplane retrieves the relevant passages from your documents and answers from that evidence, with numbered citations back to the originals. Use quick search when you know roughly what you are looking for, and AI search when you want an answer, not a list of files.

Yes. AI search answers only from your own documents, and every statement links to the source document and page so you can check it. When your archive does not contain enough evidence, Paperplane says so instead of guessing. Answers can still be incomplete, so treat them as a fast way to find information, not as professional advice.

Gmail, Outlook and any IMAP mailbox sync on a schedule you choose, from every 15 minutes to once a day. Google Drive, SharePoint, Dropbox and file servers (FTP, FTPS or SFTP) are imported once from the folders you select. Imported files become searchable alongside everything you upload. See Integrations for details.

No. Paperplane connects to Gmail, Outlook, IMAP mailboxes, Google Drive, SharePoint, Dropbox and file servers over FTP, FTPS or SFTP. We will update this page if that changes.

No. Recipients open the signature link, confirm their email address with a one-time code, and draw or upload their signature in the browser. Only the sender needs a Paperplane workspace on a plan that includes signing. See Sharing and signatures for details.

No. Electronic signatures cover a wide range of everyday business and personal documents, but some legal acts have formal requirements, such as notarization or a specific paper form, that an electronic signature cannot satisfy. When in doubt about a specific document, check with a qualified advisor.

The submission waits for your review. When you approve it, the signed PDF is stored in your archive as a new document next to the original. If you reject it, the request is not completed and you can send a new one.

Every signature request can be signed for 30 days. Once that period ends, the request can no longer be signed. You can also revoke an open request, which stops the link from working immediately. In both cases you can create a new request if the document still needs a signature.

Yes. Every submission, whether a simple electronic signature or an uploaded signed PDF, waits for the sender’s review. You approve or reject it, and only an approved submission completes the request.

They are stored and processed in the EU and do not leave it. That covers your files and everything Paperplane derives from them: extracted text, the search index, AI answers and backups. See data residency for the overview.

Google, Microsoft and Dropbox accounts are connected through the provider’s own sign-in and authorization page rather than a password typed into Paperplane. For SFTP servers, Paperplane verifies the server’s host-key fingerprint before connecting. Imported documents are stored and processed in the EU like every other document in your archive.

A share link gives read-only access to a document or folder in one of three modes: “Anyone with the link” (optionally with a password), “Specific email recipients” (each confirms their address with a one-time code) or “People in this workspace”. Links stay active until you revoke them. Signature requests use a protected link too: the recipient confirms their email address with a one-time code before they can view and sign the document.

Only the people you invite. Members have the Member or Admin role, and access groups let you restrict folders and files to specific people or groups. Paid plans include an audit log of what happened in the workspace.